We make it simple!
FREE RETURNS. NO BULLSHIT! GUARANTEED.
- All orders are shipped in a resealable, reusable (so eco of us, huh?) poly-mailer and if it's fragile (so like your princess is), packed in 100% recycled and recyclable paper bubble wrap. DAMN that's a lot of words to roll off the tongue.
- If you want to return your merchandise, email us and we will send you a pre-paid return label. SIMPLE!
- Returns must be RECEIVED by 3pm EST within 30 days of the original purchase. If it's been longer (gift, or whatever) just email us before returning the item and we'll figure it out.
ALWAYS INCLUDE THE SHIPPING SLIP or INVOICE WHEN RETURNING MERCHANDISE. Without it, we cannot know for sure who and what to credit.
- If you do not use the ORIGINAL, re-sealable bag to return your goods for a refund/exchange, a 5$ fee will be deducted from your refund/ added(charged) to you exchange. This fee is donated annually to the WWF. We do this to encourage you to reuse and up-cycle, not only our bags, but everything else in your life, as much as possible. Thank you.
Yes, you can keep the swag even if you return your whole order.
Is there a problem?
- Send us an email and we will make it right. I SWEAR!
- Want to return/exchange/refund a purchase? Is the garment defective? Wrong colour? MOM didn't like the gift and wants something else...? No problem. Returns are always free.
- Whatever reason you have (or don't have), we will take it back and send you a new one or refund your dough, fast! Period.
Shipping & Returns
- Shipping is free after 49$ (before taxes)
- Shipping happens same day. Everything we sell is in stock. If you can buy it on our platform, we can ship it. NO JOKE!
- Returns are free, just drop it off at the nearest Canada Post outlet.
- All orders (received by 3pm EST weekdays) ship out with Canada Post SAME DAY.
- Want it faster? You will have a few different options at checkout. If your order qualified for free shipping (after 49$) and you choose to upgrade the shipping service, the new shipping rate will be offered at checkout.
- If your return lowers the total ($) of your original order below the free shipping threshold, you will be refunded the returned item(s) + applicable taxes minus the total shipping (out) that was paid for the order on our end. Returns are always free.
Shipping outside Canada (US & MEXICO)
- Yup. We ship to the US. Shipping is free after 99$. (Continental US ONLY)
- We don't discriminate... Shipping to all other US territories and MEXICO is available, shipping is calculated at checkout, we have great rates through Shopify.
- You are responsible for any duties, taxes or shenanigans from the border or shipping company. It's crossing a border, so I have no control and cannot, for all possible trials, predict the future.
NO FREE RETURNS FOR PURCHASES MADE OUTSIDE OF CANADA. If you want to return something from outside of Canada, no problem, but you'll have to pay to return it.
- If the product is defective or there is an issue due to our work, we will pay for shipping. Just email us. I got your back :)
- All return-eligible items, weighing under 50 lbs and sold by Psicobloc Gear Shop, have at least one free return option. You can return the item for any reason if it's in new and unused condition for up to 30 days after purchase.
- Safety equipment is final sale. No exceptions. Sorry, it's an insurance/liability issue. I'm sure you understand.**
- Shoes or any items must be new, unused and in the original undamaged packaging with all tags and labels still attached.
- Please don't try your gear at the gym after slapping on liquid chalk before deciding to return it. That's not our jam baby. Open the package well away from your romantic fire, with a glass of Pinot Grigio and not Grenache and boys, please... Clean your dirty mittens before tearing into your new pants packaging will ya!
- Slap on the return label (already in your poly mailer) and ship it back to us, no sweat. It's free. NO CHARGE. NADA. ZIP. ZERO!
- Psicobloc Shop stands behind its products, and that's why we only hold great gear.
- We back our gear with our 30 day NO BULLSHIT guarantee. Email us (or don't, just ship the merch back), explain the issue and we will make it right. Hell, I'll even drive to your house to pick it up. I am that serious... :)*
- If you have a warranty issue within one year of purchase (this does not include normal wear and tear), then drop us an email with pictures and an explanation and we will cover it. If you didn't know, IT'S THE LAW, and we are law abiding citizens... Most of the time :)
- You will ship the product back to us (on your dime) and we will credit you the gear, and I will deal with the company personally. Don't worry. It's always easy with us :)
- Our customers are what make us successful and good at what we do, so we don't take them for granted.
- For any questions (or just to say hi), email us at email@example.com
- Refunds are usually back on your credit card within 7 business days from day of refund. It usually takes less time.
- Oh. We pack everything in "paper" bubble wrap, recycled and reusable poly-mailers that are compostable, and we use the original packaging whenever it's possible to not add more waste to planet. It's not much, but really, every-time I get a large box from Amazon with those "airbags" I want to scream at Jeff Bezos. We can do better, and I don't own a 500,000$ yacht. So...
- Most of our gear ships to use without 'Secondary' wrapping, which means almost ZERO waste wrapping.
- If you do see some wrapping, it's most likely compostable.
- I love to recycle, but reusing is by far the best practice, and we strive for the later.
*During the holidays, items shipped by Psicobloc Gear Shop between November 1st and December 31st can be returned until March 1st/or within 60 days of purchase, which ever is longest.
**There are no returns on safety gear, e.g.: Ropes, harnesses, quick draws, basically anything that protects your life.
***no minimum $ on orders - until quantities last (For all partnership SWAG)